Frequently Asked Questions
Cancellation Policy
To read our full cancellation policy click HERE
Shipping & Handling
New Zealand
Standard shipping (track, trace & signature required) within New Zealand will cost $9.50. Rural deliveries will cost $11.00. Delivery times are based on geographical location.
Returns
How to Return
Please contact us within 7 days if any item you receive is faulty, damaged or incorrect. You will be asked to return the item and we will arrange either an exchange or refund including the cost of return freight. Items under warranty will be repaired or replaced.
Damaged or Incorrect Items
Please contact us immediately if you do not receive all the items you ordered or if you have received an incorrect item. We will rectify the situation and arrange the return of any incorrect items.
Contact Us
For all questions about ordering please email